Managed IT Services and Support
Shore Office Systems is able to offer our clients the highest level of support through our joint venture in the managed IT services industry with TCI Technologies. We have the experience and expertise to diagnose and repair any and all of your technology-related issues.
Our customers can take advantage of a premium managed IT services support package along with the superior service and reliability you have trusted for years — all in one place.
Over the past 15 years, TCI Technologies, based in Mineola, has become an industry leader, guiding companies from all over the Tri-State Area to enter a more efficient and cost-effective technology landscape. Shore Office Systems is proud to partner with such a credible resource, and we look forward to providing our customers with exceptional managed IT services as an industry leader for years to come.
| Quantum Support Packages | Level 1 | Level 2 | Level 3 |
| Monitor server availability and performance | * | * | * |
| Monitor Internet Connectivity | * | * | * |
| Monitor & Implement A/V updates and licensing on Servers, Routers and Firewalls | * | * | * |
| Monitor & Implement Anti-Spam updates and licensing on Servers, Routers and Firewalls | * | * | * |
| Monitor Servers (Disk space, Memory & Availability) | * | * | * |
| Monitor onsite backup solution on your Servers | * | * | * |
| Monitor of proprietary remote backup solution | * | * | * |
| Service Desk and Ticketing System | * | * | * |
| Daily Updates and Patches on Servers, Routers and Firewalls | * | * | * |
| Remote Server, Router and Firewall Support | * | * | * |
| Quarterly Network Health Review with client and strategic planning | * | * | * |
| Monthly Network Reports | * | * | * |
| Vulnerability Scans on your network | * | * | * |
| Monitor Workstations (Disk space, Memory & Availability) | * | * | * |
| Monitor & Implement A/V updates and licensing on Computers | * | * | |
| Daily Updates and Patches on Workstations | * | * | |
| Remote Support on Workstations | * | * | |
| Onsite (Physical Support for all Servers, Workstations, Routers and Switches | * | ||
| Disaster Recovery Services for all Equipment | * |